Spa Concierge

Description

The Spa Concierge plays an important role in support of all spa operations. When promoting Spa services or selling retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Concierge makes every interaction feel like part of the overall spa experience. This is a part-time position that requires flexible availability including weekends and holidays.

Job Responsibilities include but not limited to:

• Requires a thorough knowledge of all spa services and products, with the ability to promote and upsell
• Maintain a positive, friendly, caring, and helpful attitude with guests and all team members at all times
• Perform job duties with minimal supervision
• Maintain an understanding and knowledge of the spa menu and industry in general
• Communicate and explain all Spa policies and procedures to guests
• Maintain complete knowledge of hours of operations, services, and products
• Full knowledge and practice of proper chemical handling, cleaning, and disinfecting requirements within all areas of the spa
• Unlock and lockup of treatment rooms and spa facility
• Setup and breakdown of spa amenities, including tea, water, granola, towel standards
• Ensure that all supplies/amenities are available to guests (towels, face cloths, bathmats, shower caps, sheets, shampoo, bath gel, moisturizer, conditioner, deodorant, mouth wash, shaving cream, razors, hair spray, hair dryers, brushes, combs, etc.)
• Provide guests with robe and sandals and ensure the placement of dirty or used items in the proper containers
• Maintain cleanliness and tidiness of spa facility by performing necessary housekeeping duties throughout your shift. Ensure all linens, robes and sandals are properly stocked
• Assist with the laundry duties such as loading washer, dryer, folding, restocking all storage and linen areas
• Responsible for maintaining equipment and storage areas in linen closets and locker room facilities

• Pay: $18.00 per hour
• 401(k) Matching
• Aflac Supplemental
• Team Member Discount

Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Visit  to learn more about our resort.

• At least 1 year customer service experience, preferably scheduling appointments
• Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
• Be able to make sound decisions by anticipating guest needs
• Ability to handle multiple tasks simultaneously; phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
• Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
• Ability to prioritize, organize and follow up on tasks
• Must maintain confidentiality of guest information
• Due to the cyclical nature of the hospitality industry, spa team members may be required to work varying schedules to reflect the business needs of the Spa including holidays
• Be able to handle guests’ complaints in a courteous and professional manner and stay calm under pressure