Sr. Manager, Product Management

Your Role

The Platform Strategy & Operations team is focused on optimizing platforms (Salesforce & Pega) solutions and maximizing value across the enterprise. We are leveraging enterprise platforms to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmaps and day-to-day operations.

We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmaps, and maintaining operational excellence.

• Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology
• Requires a minimum of 10 years prior relevant experience, including 4 years of management experience gained as a team leader, supervisor or project/program manager
• Proven success delivering consumer-facing digital experiences; healthcare, communications, or marketing experience is a plus
• Strong leadership in stakeholder engagement, product strategy, and cross-functional collaboration across business and IT
• Excellent communication skills with the ability to translate complex concepts for diverse audiences
• Hands-on experience with Salesforce (Health Cloud, Data Cloud, Marketing Cloud) or Pega (Customer Service, BPA, AI) platforms.
• Deep understanding of Agile methodologies; skilled in backlog management using tools like JIRA preferred.
• Committed to staying current on platform innovations and emerging technologies (e.g., AI) to inform product strategy and team enablement