Parts Manager

Overview

Responsible for overall parts department operations, revenue growth and profitability

Salary Range:

$90,000 - $115,000 annually

• Manage all parts department functions including sales, AR, inventory control, shipping, receiving, cycle counting, and recordkeeping.
• Review P&L statements, monitor progress towards budgeted revenue and gross profit objectives, implement cost controls as necessary.
• Visit local customers to build relationships and generate additional business.
• Develop promotional material, sales brochures and/or monthly specials to increase parts revenue.
• Assess departmental performance regarding quality of internal/external customer satisfaction. Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
• Ensure our service technicians have required parts readily available when needed.
• Maintain a clean and safe work environment. Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Identify, address, and implement employee development and training opportunities.
• Conduct annual Performance Reviews to evaluate parts personnel performance.

• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Possess strong leadership skills, can manage a team by clearly setting expectations, and inspire individuals to achieve their objectives.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/

Experience:

• High School Diploma or GED required; associate degree or relevant college coursework preferred.
• Minimum of 3 years of hands‑on experience in the heavy‑duty parts industry required
• Prior leadership or supervisory experience in a dealership, fleet, or service environment is highly desirable.
• Strong understanding of HD diesel engines, transmissions and driveline components is a plus.

Computer

Skills:

Basic computer navigation skills required. Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook). Experience with Oracle highly desirable.

Work Environment:

Retail Parts department environment. Parts storage area may not have air conditioning.

Competitive pay, a flexible work environment, and a well‑built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:

• 401(k) savings plan
• Tuition reimbursement
• Holidays
• Vacation
• Employee‑assistance program
• Medical programs
• Dental programs
• Vision programs
• Flexible spending accounts
• Employee life and accident insurance
• Supplemental life and accident insurance
• Business travel accident insurance
• Short‑term disability insurance
• Long‑term disability insurance
• Flexible work schedules
• Sick time off
• Annual safety‑shoe allowance
• Annual prescription safety‑glasses allowance