Reservations Coordinator II

Event Services is a growing department whose primary function is to assure events hosted by Utah State University  Exceed Expectations.  The primary purpose of the Central Reservations Coordinator (Coordinator II) is to support the Central Reservations Manager in scheduling room and resources across Logan campus. Secondary duties include completing department-led special projects and supporting USU Catering Sales when needed.

• Answering questions via phone calls, emails, and in-person.
• Directing visitors around campus or to their event.
• Updating information in event database.
• Collecting information for department-led projects.
• Word-processing for documents and reports.
• Other office-support functions.
• Other duties as assigned.

Minimum Qualifications:

• Two years of office experience; OR an associate degree/vocational training.
• One year in an environment working in a customer service position.
• Proven record of self-motivation and working independently.

Preferred Qualifications:

• Training in Coursedog.
• Proficient in Microsoft or Google suite.
• Customer service experience in building scheduling.
• Experience working in a collegiate, academic, government, or similar environment.

Knowledge, Skills, and Abilities:

• Communication Skills
  • Can clearly communicate via email with accurate grammar and spelling.
  • Can clearly communicate via phone and in-person with a friendly and professional demeanor.
  • Possesses excellent interpersonal skills including the ability to foster an effective working environment with supervisors, coworkers, and customers.
  • Can collaborate with various positions on department projects.
• Self-management Skills
  • Have strong organizational skills and attention to detail.
  • Have high level of independent initiative, self-motivation, and a positive attitude.
  • Can manage and complete multiple projects with varying priorities and deadlines.
• Hard Skills
  • Can operate standard office equipment such as a phone, computer, and printer.
  • Knows Microsoft or Google Suite products.
  • Knows or can learn department software including but not limited to EMS, Coursedog, Caterease, and TPP.
  • Can perform variety of routine typing assignments including drafting and editing correspondence.
  • Can establish and update documents, records, and reports

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
• Cover letter to be typed/pasted at the end of your application

** Document size may not exceed 10 MB.**

Commensurate with experience, with excellent benefits

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

As Utah’s student-centered, land‑grant research university, Utah State University expands opportunity and strengthens communities across the state through learning, discovery, extension, and engagement. Founded in 1888, USU now holds two Carnegie distinctions: R1 status for very high research activity and the Carnegie Community Engagement Classification. Its innovative research and scholarship is grounded in reciprocal partnerships with local, regional, and global communities, advancing knowledge and serving the public good across Utah, the nation, and the world.

With over 50 world‑class research facilities and the nation’s second‑oldest undergraduate research program, USU prepares students to become active, civically engaged leaders who can address critical societal challenges.

USU enrolls over…