Sales and Service Consultant

Job Description - Sales and Service Consultant (250001NL)

Job Description

Sales and Service Consultant (

Description

Ready for more than just a job?

At RACQ, we’re driven by purpose, making a real impact every single day. Join a team that’s supportive, inclusive, and genuinely passionate about helping others. If you’re looking for a fresh challenge, this is your opportunity to build new skills, grow your career, and shape a future you’re proud of.

About the Role:

Looking to launch your career in a role that truly makes a difference? Join our warm and welcoming Member Assistance team as a Sales and Service Officer you’ll be the first point of contact for our valued members, helping them find the right solutions across our trusted range of products and services.

This is an entry-level opportunity perfect for someone eager to grow. No contact centre experience? No worries! If you bring a positive attitude, a passion for helping others, and a willingness to learn, we’ll provide all the training and support you need to thrive.

You’ll gain confidence, develop in-demand skills, and be part of a team that celebrates wins and supports each other every step of the way.

Hours, Training and

Location:

• Start date 12th February with interviews scheduled to run on 21st January, so apply now!
• Pay: $33.53 per hour + super + penalty rates!
• Roster:
  Rotating shifts, with start times between 12:00pm and 2:00pm, finish times between 5:00pm and 7:00pm
• Hours:
  
  25 hours per week, 5 days a week, 5 hours per shift
• Location:
  
  To ensure we set you up for success and give you all the support you need, you will be required to be onsite at our Eight Mile Plains location
• Work from home:
  After 3 –6 months, based on performance, you may be eligible for a hybrid WFH option

What You’ll Be Doing:

• Chatting with members to understand their needs and offer tailored solutions
• Creating positive experiences with every interaction
• Staying up to date with RACQ’s products and services

About You:

• Friendly, engaging, and genuinely enjoy helping others
• Calm under pressure and quick to bounce back from challenges
• Eager to learn and grow in a fast-paced, team-focused environment
• Confident using computers and communicating clearly
• Hold a minimum Year 12 High School Certificate

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• G ive back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as Motor Fest.
• A range of flexible…