IT Help Desk Technician

This job is on-site only. Are you located near Logan, UT or planning to move nearby?

Al’s Sporting Goods is a leading sporting goods retailer committed to delivering high-quality products and exceptional customer service. We take pride in equipping our customers with the best the industry has to offer, and we are seeking an IT Help Desk Technician who will help ensure our technology infrastructure reflects that same commitment.

Under indirect supervision, the IT Help Desk Technician is responsible for installing, maintaining, testing, and repairing computer systems and networks. This role utilizes intermediate technical knowledge to support and implement IT initiatives, provide technical assistance, and resolve moderately complex issues. The technician may also assist users and departments with system requests, proposals, and information systems needs assessments.

• Performs general problem-solving and assistance on diverse software applications and hardware systems for department users and/or the company community.
• Provides individual and/or group instruction and training to staff on new or updated technologies.
• Performs varied technical assistance and maintenance duties; maintains and updates record-keeping system; documents, writes, and maintains "how to" instructions.
• Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
• Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
• Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Participates in research and development initiatives and aids in the implementation of new technologies.
• Performs the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems.
• Performs miscellaneous job-related duties as assigned.

• High school diploma or equivalent;
  Associate's or Bachelor's degree in IT or related field is a plus
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of expertise.
• Record maintenance skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC applications and systems.