Program Manager

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

We are seeking a proactive and influential Program Manager to drive cross-functional excellence in product adoption, training, and support across Journal Technologies. This role combines technical expertise, leadership capability, and a passion for building scalable enablement programs that empower internal teams and implementation partners.

The ideal candidate thrives at the intersection of technology, training, and process optimization, leading initiatives that strengthen the company’s product knowledge ecosystem while remaining hands-on in delivering impactful enablement content and resolving complex issues.

• Building a cohesive enablement framework that scales across departments.
• Reducing recurring support issues through proactive training and documentation.
• Driving adoption and understanding of platform updates across internal teams.
• Acting as a trusted advisor to both technical and business stakeholders.

• Partner cross-functionally with Implementation, Documentation, Product, and Professional Services to define and evolve best practices for platform deployment and enablement.
• Lead the design and delivery of comprehensive enablement programs that enhance product proficiency across internal teams and customer-facing functions.
• Mentor and guide peers and contributors involved in enablement and training development.
• Drive consistency and scalability in knowledge-sharing practices across departments.
• Collaborate with the Documentation team to create and maintain training sessions, webinars, and documentation for internal and external audiences.
• Ensure onboarding programs are effective and continuously updated to reflect new product releases and features.
• Act as the senior escalation point for complex product or platform issues reported by internal teams.
• Reproduce, analyze, and troubleshoot technical issues through log analysis, configuration inspection, and SQL queries.
• Collaborate with Product and Engineering teams to validate fixes, identify root causes, and drive resolution SLAs.
• Track and interpret recurring support trends to influence product improvements and documentation priorities.
• Serve as a bridge between Product, Implementation, and Engineering, ensuring technical accuracy and customer-focused outcomes.
• Advocate for end-user and implementation partner perspectives during product planning discussions.
• Champion standards for knowledge management and documentation across support and enablement functions.
• Establish repeatable processes for issue tracking, escalation, and resolution.
• Develop and maintain self-service tools and content that reduce dependency on direct support.

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5+ years of experience in technical support, implementation, or product enablement roles, with at least 1–2 years in a leadership or mentorship capacity.
• Strong…