More jobs:
Meters Specialist
Job in
Logan, Cache County, Utah, 84322, USA
Listed on 2026-10-18
Listing for:
Conservice
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
*** Meter Specialist***##
*** Department:
Meters***##
**
* Location:
Hybrid (In office Tuesday, Wednesday, and Thursday)
****** Wage: $19.40***###
** Overview
* * Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.
** Responsibilities
* ** Accept Zen Desk tickets in a First-in-First-out method (FIFO)
* Offer cause and effect explanations to clients for concerns that they have
* Answer any Invoicing questions or WO status questions from Net Suite
* Provide Self-help documentation for Properties to troubleshoot their own issues
* Troubleshoot high/low consumption issues
* Troubleshoot DC/Repeater issues
* Provide DIY install support and documentation
* Provide feedback on knowledge documents to improve clarity and speed resolution
* Provide feedback on repeating trends that could be automated or escalated to product and technology teams
* Following up with Conservice team members to ensure that solutions are found
* Organizing workload by filtering previously accepted tickets based on priority
* Organize and track information to effectively prioritize work
* Resolve or delegate client issues to relevant teams within 4 hours
* Follow-up with other teams to ensure that solutions are being found
* Other duties as assigned by leadership### Requirements
** Qualifications
* ** Ability to prioritize important and urgent work to meet deadlines
* Able to solve a range of repeating issues
* Able to independently analyze and reason to make unaided decisions
* Desire to develop technical and or Account skills for progression
* Talent to stay positive and productive under pressure
** Education & Experience
*** Client facing role
* Exposure to CRM technology solutions
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