Technical Coordinator II

The Technical Coordinator II position is a full-time position dedicated to the support of Zoom connect courses, classrooms, and facilities, primarily during evening hours.

Hours:

Monday–Thursday: 2–11 P.M. (Dinner break 6–7 P.M.), Fridays: 9 A.M.–6 P.M. Occasional Saturdays from 8 A.M.–12 P.M. may be required. These times may be adjusted slightly from semester to semester, according to departmental needs.

Broadcast Support (60%) – Assist classroom facilitators in troubleshooting video conferencing and Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist at video conferencing/Zoom events, including those on evenings and weekends, and attend to any problems faculty may have. Serve as the primary Zoom technical support point-of-contact for facilitators (Logan and statewide) and faculty in the evenings.

Classroom Maintenance (15%) – Performing regular equipment tests and maintenance in video conferencing/Zoom classrooms to ensure equipment is working properly. Ensure video conferencing/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc.).

Training & Documentation (15%) – Train facilitators, including new facilitators, and keep online training resources up to date. Document issues that arise in the evening and how those issues were resolved.

Unscheduled Broadcast Facilitation (2.5%) – Serve as facilitator for non-class broadcasts (e.g. Provost events, special lectures, etc.) as needed.

Facility Support (2.5%) – Assist with the security of facilities and personnel during evening hours (5–11 P.M.).

Other (5%) — Other duties as assigned

Minimum Qualifications:

• Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience
• Demonstrated strong verbal and written communication, analytical skills and problem-solving skills

Preferred Qualifications:

• Support experience in H.323 video conferencing, webcasting, or audio conferencing sectors
• Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCUs
• Knowledge of university policy and procedures
• Experience with classroom audio/video equipment
• Experience with university systems

Knowledge, Skills, and Abilities:

• Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint)
• Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc.)
• Ability to interact professionally and patiently with students, faculty and administrators while providing friendly service
• Ability to work independently

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
• Cover letter to be typed/pasted at the end of your application
• Contact Information for 3 Professional References to be typed at the beginning of the application.
• Answer the following questions:
  • Are you willing and able to work on the Logan, Utah campus?
  • Are you willing and able to work the required hours, which are:
    Monday–Thursday: 2–11 P.M. (Dinner break 6–7 P.M.), Fridays: 9 A.M.–6 P.M. and occasional Saturdays from 8 A.M.–12 P.M.?
• Document size may not exceed 10 MB.

Minimum $43,000 commensurate with experience plus excellent benefits

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. This position requires moderate physical effort. Employees must have sufficient strength to perform the duties and responsibilities of the…