Executive Team Leader Service & Engagement; Assistant Manager Front End - Logan, UT

Executive Team Leader Service & Engagement (Assistant Manager Front End) - Logan, UT

Join to apply for the Executive Team Leader Service & Engagement (Assistant Manager Front End) - Logan, UT role at Target

The pay range is $60,000.00 - $. The base pay is based on labor markets, experience and certifications. Target cares about and invests in you so you can take care of yourself and your family. Target offers comprehensive health benefits and programs, including medical, vision, dental, life insurance and more. Eligible team members also have 401(k), employee discount, short‑term disability, long‑term disability, paid sick leave, paid national holidays, and paid vacation.

Across every store, guests expect the best in seamless service, value and affordability. Guest experience begins with a focus on guest interaction and recovery, and at the service and engagement level, we use services and solutions, both digital and physical, that help make shopping effortless and seamless across the store and the checkout lanes.
All about Target
All about Service & Engagement

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Drive total store sales, understand the role in sales growth and how the department and team contribute to and impact total store profitability
• Anticipate staffing needs, talent plan and recruit – both long and short term
• Manage leaders to follow up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team Leader career path
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas
• Quickly respond to any negative guest shopping experience by de‑escalating the situation and ensuring the team understands and feels supported to make things right for the guest
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
• Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self‑checkout (SCO), Order Pick‑up (OPU), drive up (DU)
• Be the champion of physical and digital offerings to ensure the team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target Red Card and Wallet)
• Expect and enable the team to stay up‑to‑date on upcoming major promotions, brand launches and events
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
• Lead the team to deliver an efficient and hassle free guest pick‑up experience
• Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• All other duties based on business needs

• 4‑year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead and hold others accountable
• Relate well with…