Quality Assurance Manager

Job Description

Manages, plans, coordinates and directs quality assurance program designed to ensure food safety consistent with established company and regulatory standards. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

• Supervise associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Develop, manage and control an effective quality assurance program for the OpCo. Develop and maintain a vendor approval program including letters of continuing guarantee, certificates of insurance, certificates of analysis, product specifications, and periodic vendor food safety audits.
• Assist with the regularly scheduled internal audits of the operation to determine the level of compliance with the Good Manufacturing Practices (GMP), HACCP, GFSI, and company policies relating to food safety.
• Ensure overall compliance with government food regulatory agencies and other applicable regulations, including state‑specific regulatory programs.
• Maintain liaison with governmental food regulatory agencies, and third‑party audit agencies or certification bodies. Function as the primary contact for the company with all regulatory agencies and third‑party audit firms when dealing with quality matters, consumer complaints, and inspections.
• Develop and maintain a customer complaint tracking and investigation procedure for all issues of non‑conformity.
• Develop, manage and control effective quality assurance/food safety procedures for the warehouse operations management practices and company policies.
• Manage and periodically test the company product recovery/recall system. Investigate all product complaints.
• Manage communications with Legal and Merchandising departments in such matters as label design, standards of identity, ingredient declarations, product coding, letters of guarantee and consumer injury resolution.
• Monitors industry issues and communicates to team concerns or trends that affect food quality and compliance with regulations. Identify food safety risks/deficiencies and ensure issues are addressed and resolved in a timely manner.
• Provide and conduct food safety training for new hires for general food safety requirements, existing personnel, and specific associates who require HACCP and PCQI training, as needed.
• Performs other related duties as assigned.

• Bachelor’s Degree in Food Science, Microbiology, Dairy Science, Chemistry, Biology or related area.
• 5‑7 years of quality assurance within food service industry. Team lead or supervisory experience.