Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot. This position involves non-sales functions aimed at ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required. Individuals must work cooperatively with other associates, vendors, and carriers, demonstrate a high level of integrity, respond to operational concerns, and stay focused on store-specific business objectives while supporting key operational responsibilities.

Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist customers and direct them to store departments or merchandise; answer questions on product order status.
• Support cash management or program compliance as needed.
• Perform non-sales functions to ensure the highest level of customer satisfaction.
• Collaborate with other associates, vendors, and carriers; work with little/some supervision; be detail-oriented; manage time effectively.

• Highest level of integrity; ability to respond to operational concerns and stay focused on store objectives.
• Proven time management skills; ability to work cooperatively with others and handle customer or vendor interactions as required.
• Experience or readiness to perform responsibilities as Office Associate, Order Fulfillment Associate, Lot Associate, or Customer Service Representative.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Industries:
  Consumer Services