Field Services Manager

About GFiber

At GFiber, we believe great internet drives innovation, strengthens communities, enables the impossible, and powers everyday life. We’re growing and building a place where people who want to make a difference can grow their careers and find a place to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

As an Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of diagnosing and resolving service issues, you will coach staff and vendor partners to develop expertise in installation and repair on all in‑home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations.

• Lead a team of installation technicians, providing coaching, quality‑of‑work reviews, and identifying growth opportunities and development.
• Oversee all field installation operations, including planning, coaching, scheduling, and coordination of all team activities.
• Provide domain expertise in the installation and repair of high‑speed broadband, Wi‑Fi, and voice services.
• Resolve and troubleshoot service issues from the drop to the customer’s premise equipment.
• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Lift/move up to 50 lbs of equipment as required.
• Work non‑standard hours, including weekends, holidays, and shift‐based schedules as required.

• High School diploma or GED.
• 5 years of experience installing and repairing telecommunications or cable services.
• 5 years of experience managing diverse relationships with contractors and suppliers.
• 3 years in a supervisory position or similar experience in the telecommunications, cable, or related industries.
• Valid driver’s license.
• Ability to pass a motor vehicle record check that meets company standards.

• 3 years of experience working directly with fiber, including single/drop fiber splicing and repair.
• Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders.

The U.S. base salary for this full‑time position is $61,600 - $67,800 + bonus + benefits. Pay varies by location; your recruiter will share more about the specific salary range for your target location during hiring.

We are committed to creating an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law requires us to measure our progress toward this goal. To do so, we must ask applicants about disability status.

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