Roadside Assistant Consultant

Job Description - Roadside Assistant Consultant (250001LB)

Job Description

Description

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the Role:

Be the reassuring voice our members need in moments that matter. In this fast-paced contact centre role, you’ll take inbound calls from RACQ members who’ve broken down and need urgent roadside support. With calm professionalism and quick thinking, you’ll guide them through the process, confirm their location, and ensure their membership and vehicle details are accurately recorded.

What’s on offer:

• Part time, 30 hours per week across 5 days
• Full time, 38 hours per week across 5 days
• Day roster working between the hours of 6:00am to 7:00pm
• Monday to Sunday – working two weekends in every four
• 3 weeks fulltime training upon commencement
• Role commences 9 February 2026

What you will be doing:

Your empathy and efficiency will help ease stressful situations and deliver the trusted support RACQ is known for.

• Responding to inbound calls from members needing roadside assistance
• Accurately updating member and vehicle information in our systems
• Following RACQ and Contact Centre procedures to ensure quality service
• Providing clear information on member entitlements, benefits, and options
• Thriving in a supportive, structured, and team-driven call centre environment

Join a team where care, connection, and purpose drive every interaction. If you’re ready to make a difference when it counts, we’d love to hear from you.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as Motor Fest.
• A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role?

Reach out to Human Resources at