Bilingual Medical Office Phone Specialist SpanishEnglish

Job Summary

We are seeking 2 reliable, bilingual (Spanish/English) Phone Specialists to manage a high volume of incoming and outgoing calls in a busy medical practice. This role is critical to patient communication and requires excellent phone etiquette, strong documentation skills, and the ability to work independently with minimal supervision.

The ideal candidate is calm under pressure, highly organized, professional, and comfortable handling repetitive phone-based tasks throughout the day.

• Answer a high volume of incoming calls in a timely, professional manner
• Communicate fluently in both English and Spanish with patients
• Accurately route calls to appropriate departments and staff
• Return patient calls and relay messages as needed
• Listen to, document, and triage voicemail messages clearly and accurately
• Enter detailed call notes into the electronic health record (EHR)
• Follow office protocols for urgent vs. non-urgent calls
• Maintain patient confidentiality and comply with HIPAA requirements
• Work independently to manage call queues and assigned tasks
  
  Provide a consistently pleasant, professional, and empathetic phone demeanor

• Fluent in English and Spanish (verbal communication required)
• Prior experience in medical office, call center, or customer service preferred
• Strong verbal communication and active listening skills
• Ability to work independently and stay focused with minimal supervision
• Comfortable with heavy phone work throughout the day
• Strong attention to detail and documentation accuracy
• Basic computer skills and ability to learn EHR systems
• Reliable, punctual, and professional

• Ability to sit for extended periods of time
• Ability to speak clearly on the phone for long durations
• Ability to multitask in a fast-paced environment