Client Experience Specialist

Benefits

• Opportunity for advancement
• Competitive salary
• Paid time off
• Profit sharing
• Training & development
• Employee discounts
• Competitive compensation
• Annual incentive reward trip to beautiful destinations in the southeast
• Continuous training and industry leading development throughout your career with the agency
• Opportunities for advancement and a winning culture
• Discounts on your auto insurance (underwriting approval required) and much more.

Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.

Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s making a difference in the lives of your policyholders and the community. It’s creating lifelong relationships. It’s about being there when it matters most and protecting those things that are most important. It’s becoming part of a well-respected company that is based on faith, family, community and integrity.

Customer Services Representatives at ALFA INSURANCE - DOUG BLEVINS AGENCY & ASSOCIATES are award winning team players that take exceptional pride in the company they represent, the products they sell and in providing an excellent client experience. They assist the agent in performing sales and clerical function necessary to write and service our existing customers as well as striving to increase business.

Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance. Staff for independent contractor agents will be employees of the agent and not Alfa Insurance. This role at our agency would consist of answering phones, administrative tasks, assisting clients, insuring client relationships are handled to our standard, etc.

More information on our accolades and award winning agency and team can be found at

• Responsible for concierge style client assistance, handling policy holder inquiries, documenting requests and completing changes, accept and process premiums.
• Service to policy holders includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes. Proficient at adapting to a constantly changing, extremely fast-paced environment.
• Provide support to the agent and service center staff as needed.
• Make decisions to determine applicant insurability and placement using competent skills in binding and processing applications.
• Ensure effective operation of the service center including but not limited to: reports, documentation, and mail distribution.

• A high school diploma or equivalent required
• Ability to attain Property and Casualty Insurance license
• Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures
• Team player with a positive, professional attitude.