Executive Operations Coordinator

Position Summary

The Executive Operations Coordinator provides critical coordination, project management, and operational support to the U.S. Transit COO and her leadership team. This role blends high-level administrative responsibilities with broader operational impact, serving as a central point of organization, follow-up, and execution for key COO office initiatives. Acting as a force multiplier for the COO, the Coordinator ensures that priorities, deliverables, and performance initiatives are advanced effectively across Operations and the SVP leadership team.

Salary: $88k-$110k

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Partner closely with the COO to coordinate priorities, manage follow-ups, and track progress on key initiative sand KPIs
• Support the COO’s Operations Performance Team in preparing materials, consolidating updates, and driving accountability across functions.
• Organize and facilitate regular leadership meetings (agenda setting, materials preparation, capturing action items, tracking deliverables).
• Manage the flow of information to and from the COO, ensuring clarity, accuracy, and timeliness.
• Understand and analyze data and provide critical feedback

• Lead coordination of cross-functional projects sponsored by the COO, ensuring milestones and outcomes are met.
• Develop project trackers and reporting mechanisms to monitor progress, risks, and outcomes.
• Work with SVPs and their teams to consolidate operational metrics, presentations, and dashboards for COO and Executive Committee review.

• Provide limited executive administrative support (calendar prioritization, meeting logistics, coordination of travel/events) to enable the COO to focus on strategic priorities.
• Draft correspondence, reports, and presentations on behalf of the COO.
• Coordinate with Corporate Communications, HR, Finance, and other functions to prepare COO messaging and materials.

• Assist in the collection, analysis, and synthesis of operational performance data to identify trends and opportunities.
• Support COO-driven initiatives such as operational reviews, strategic planning, and performance improvement workshops.
• Recommend and implement process improvements to increase efficiency in the COO’s office and across Operations.

• Bachelor’s degree in Business, Public Administration, Transportation, or related field;
  Master’s degree preferred. Experience can be substituted for education at 2 years of experience equals one year of education.
• 5–8 years of experience in operations support, project management, or executive support roles, ideally within transportation, logistics, or related industries.
• Strong organizational and project management skills with demonstrated ability to manage multiple priorities.
• Excellent communication skills—written, verbal, and presentation.
• High degree of professionalism, discretion, and judgment in handling confidential information.
• Proficiency in Microsoft Office Suite; experience with project management or performance tracking tools a plus.

• Operational Savvy: Understands complex operations and can synthesize information into clear, actionable insights.
• Execution & Follow-Through: Ensures priorities and initiatives move forward, holding others accountable for results.
• Collaboration: Builds trusted relationships with SVPs and cross-functional leaders.
• Adaptability: Thrives in a fast-paced environment, balancing executive support with operational coordination.
• Proactivity: Anticipates needs, identifies gaps, and takes initiative without constant direction.
• Customer Centric: Works with clients to address requests in professional manner.

This position ensures that the COO’s agenda and initiatives are executed effectively, enabling the Operations Leadership Team to deliver on safety, service, and performance…