Customs Brokerage Manager

Job Type

Job Type: Full-Time (No Travel Required)

Company: Clutch Global Logistics, Inc.

Work Location: Blended (Office and Remote) - Lombard, IL

The Customs Brokerage Manager – LCB is responsible for overseeing customs brokerage operations, ensuring compliance with U.S. Customs and Border Protection (CBP) regulations, managing client relationships, and leading a team of entry writers. This role combines deep technical knowledge of customs compliance with strategic department management to ensure accurate, efficient, and compliant import processing.

The successful candidate will assume responsibility for the below function.

• Supervise the team of entry writers
• Manage team performance to Key Performance Indicators (KPIs)
• Collaborate to streamline brokerage workflows to optimize entry processing time, reduce errors, and enhance client service
• Manage capacity and entry volume across the team to ensure high quality performance
• Co-lead weekly team huddles and identify Focus Areas
• Provide coaching to entry writing team and assist with performance reviews

• Serve as a consultant on U.S. customs laws, regulations (e.g., 19 CFR), and partner government agency (PGA) requirements
• Act as escalation for entry questions and difficult entries (PGA’s, bonds, drawback, valuation)
• Oversee classification, valuation, and admissibility procedures
• Stay up to date with CBP rulings, trade policy changes, and industry developments (e.g., USMCA, Section 301/232/IEEPA, anti-dumping/countervailing duties)

• Act as a senior liaison with clients on compliance matters, import requirements, and regulatory changes
• Collaborate with sales, operations, and finance teams to support client onboarding, questions, and issue resolution
• Assist with new account implementation

• Work with Director of Compliance to enhance the CHB department’s use of Cargo Wise and assist with implementation of an AI solution
• Continued support of implementation of new systems and continuous process improvement

• Identification of new products
• Development of new product offerings
• Implementation and oversight of new products

The ideal candidate will possess and display the below attributes.

• Positive Attitude Maintains a good outlook toward work, coworkers, and customers; displays excellent customer service and leaves customers smiling; strives to affect others positively.
• Work Standards Consistently establishes work processes to achieve a high level of productivity and superior results; overcomes obstacles to finish the assignment; accepts responsibility for all outcomes of one's work; recognizes shortcomings and works to overcome and improve; learns from failures but is not deterred by them.
• Managing Work Balances multiple and often conflicting priorities; effectively manages time; ability to multitask.
• Initiating Action Acts proactively to solve problems even if they may not be directly their own; develops new ideas and solutions without prompting; does not wait for direction; identifies solutions proactively; exceeds job requirements.
• Decision Making Able to operate in an autonomous environment; works well under pressure; balances multiple and often conflicting priorities; comfortable with asking for help; uses logic to think through decisions; consistently attempts solving problems/making decisions prior to seeking help.
• Collaboration Works effectively in a team; facilitates mutually beneficial relationships; strives to achieve team goals; able to put personal differences aside for the benefit of the team; proactively offers to help.
• Building Trust Dedicated to honesty; hold to commitments; earns the trust of others both internally and externally. Gives respect and compassion.
• Adaptability Views changes and new situations as opportunities for learning or growth; has a positive attitude and overcomes challenges; flexible and able to quickly and effectively modify to cope with work environment changes; alters ineffective behaviors accordingly.
• Information Technology Fluency Comfort…