Service Admin

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented Leaf Filter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

The benefits of working at Leaf Home are wide-ranging and include:
Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as Vet Connect, DEI Committee, Women’s Committee.

The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance.

Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.

Review contract with customer post-sale to ensure accuracy and completeness.

Schedule installation with the customer and assign the job to an installation contractor.

Schedule service customers with local technicians, as needed.

Review completed service tickets for quality assurance in region.

Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.

Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.

May process change orders.

High school diploma or equivalent.

1+ years of customer service and administrative experience.

Computer and keyboard proficiency – job duties performed are essentially paperless.

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer’s needs at the forefront of every interaction.

Adaptable, patient, and highly detail-oriented and data-efficient.

Highly organized, with strong time management skills and the ability to be resourceful.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Ability to type at least 50 words per minute.

Experience in the home improvement/construction industry.

Experience working in a direct-to-consumer organization.

• Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

No travel required (stationary work location).