Bilingual 2nd Shift Customer Service Representative

Pay Competitive

Employment type

Other

• Req#: 18319

Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, you’ll ensure Roto-Rooter’s customers feel confident and cared for. We’ll do the same for you through generous benefits, continuous training, and career advancement opportunities.

• Hiring immediately! Full-time positions.
• Top pay and benefits

What you will be doing:

• Handle high-volume inbound Spanish and English calls with an emphasis on providing world-class service.
• Interact with customers while expressing empathy, a sense of urgency and assurance that they called the right company to resolve their plumbing issues.
• Data entry, including customer contact information and other relevant details concerning their plumbing problems.

What you will need to succeed:

• Bilingual skills (English/Spanish)
• Prior call center experience preferred
• Thrive in a team environment with a strong customer service focus
• A working knowledge of Microsoft Word and Excel software programs
• Self-starter who is organized and thorough with attention to detail
• This job is a great fit for those with banking, insurance company, or medical scheduling call center experience

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Roto-Rooter Plumbing & Water Cleanup was formerly called Roto-Rooter Plumbing & Drain Service. Roto-Rooter provides plumbing repair, sewer & drain services, and water damage cleanup services to residential and commercial customers.