Customer Service Representative

Join to apply for the Customer Service Representative role at Roto-Rooter Plumbing and Drain Service.

Call Center Customer Service Representative, 2nd Shift

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company‑owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

We take pride in being a great place to work and providing excellent pay with top benefits. The pay range for this position is $16.00–$18.00, depending on experience. This position will require 3–4 weeks of training during the first shift before the schedule will be completely second shift scheduling.

Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required.

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast‑paced environment
• Excellent oral and written communication skills
• A working knowledge of Microsoft Word and Excel programs
• Self‑starter who is organized and thorough with attention to detail

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401k Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Across nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.