Team Members, Customer Service​/HelpDesk

Company Overview

Tommy's Express Car Wash is a leading, fast-growing brand in the car wash industry, known for its innovation and commitment to excellence. Recognized as one of the Smartest-Growing Franchises by Franchise Times in 2022 and receiving the #1 ranked express car wash award for America's Best Customer Service by Newsweek in 2023, we pride ourselves on top-tier service and operational excellence.

Established in Holland, Michigan in 1969, the family behind Tommy's Express has grown from 7 franchise locations in 2016 to over 140 by the end of 2022, with ongoing expansion. Beyond car washes, we actively serve our communities through partnerships and charitable contributions, including support for Water Mission. Join our dynamic and fast-paced team to grow your career and make a positive impact.

This is a full-time, on-site role for a Team Member at Tommy's Express Car Wash, located in Lombard, IL. Team Members are responsible for providing exceptional customer service, ensuring smooth daily operations, and maintaining cleanliness and functionality across the facility. Daily tasks include assisting customers, operating car wash equipment, performing routine maintenance, managing inventory, and ensuring safety standards are met. This role requires a hands-on and team-oriented approach to delivering an outstanding customer experience.

• Customer service and interpersonal skills to effectively assist and communicate with guests
• General maintenance and problem-solving skills to ensure equipment functionality and facility upkeep
• Teamwork and collaboration skills with a proactive attitude towards tasks
• Time management and multitasking skills to handle various responsibilities during shifts
• Physical stamina and ability to perform tasks in a fast-paced, outdoor environment
• Prior experience in customer service or a similar role is an advantage but not required
• Commitment to safety and a positive attitude in delivering exceptional service

Entry level

Full-time

Management and Manufacturing

Consumer Services