Call Center Representative - BP

*** this position is available to individuals who live within the greater chicago illinois metropolitan area and who are legally authorized to work in the united states without sponsorship***

meet leaf home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

trusted by more than 1 million homeowners across the us and canada, we are america's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented leaffilter gutter protection system, have earned numerous awards and recognition from good housekeeping, qualified remodeler, angi, consumer reports, this old house, and other consumer review platforms.

we are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in new york and hudson, ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by inc. 5000 and recognized as a top employer nationally.

The benefits of working at leaf home are wide-ranging and include:

industry-best compensation packages | fully paid health, dental, and vision insurance | 401k with company match | paid time off including paid parental leave | individualized career development programs | on-demand lunch program | childcare assistance | free gym membership | employee assistance programs, including legal, financial planning, and counseling | employee discount marketplace | employee resource groups such as vet connect, dei committee, women's committee.

our agents will work on-site in our inside sales center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.

• initiate outbound calls to potential customer leads for sales consultations and quotes

• serve as initial point of contact for potential customer via phone

• review information provided by customer to confirm accuracy, determine availability for in-home sales consultation

• document and update customer interaction within customer relationship management (crm) system

• overcome objections from potential customer regarding scheduling, cost, etc. To schedule sales consultation as soon as possible

• de-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution

• exceed customer service expectations by providing an outstanding experience to every potential customer

• adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality

• promote teamwork through consistency, reliability, and group cohesiveness

• performs other duties as assigned by supervisor.

• high school diploma or equivalent.

• previous experience in a dynamic call center or customer service role

• ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'.

• ability to thrive in a fast-paced, high-energy, team-oriented environment and have a
  • roll up your sleeves
  • and "today not tomorrow" mentality.

• apply active listening skills through the ability to comprehend information presented and respond thoughtfully.

• detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.

• excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

• ability to logically connect…