Call Center Representative

Exciting Career Opportunity:
Call Center Agent

Location: Lombard, IL

Compensation: $19-$21/hr

Job Type: Part-Time, Onsite

TORQ Coatings is seeking reliable, coachable Call Center Agents to join our inbound/outbound lead management team. This role is the heartbeat of our sales process, ensuring every prospective customer receives a world‑class first impression. What sets us apart:

• High Earning Potential: $19-$21 per hour
• Monthly Bonuses: Earn an extra $150/month by hitting team‑wide quality and speed goals
• Professional Growth: Comprehensive training on our "Torq Touch" communication standards
• Stability: A key role in a rapidly scaling business that values discipline and reliability
• Culture: Work in an environment built on T.O.U.G.H. values where team success is celebrated

• Answer inbound calls within 60 seconds, following high‑standard communication protocols
• Convert leads into qualified appointments for our Design Consultant team using proven scripts
• Proactively follow up on missed leads, voicemails, and aging leads to maximize conversion
• Maintain 95%+ accuracy in CRM documentation (Builder Prime) using our 5‑Point Note System
• Build immediate trust with customers through warm, clear, and confident phone presence
• Support the team during call spikes to ensure no lead is left behind
• 1-2+ years of experience in customer service, call center, or inbound/outbound sales
• Strong technical proficiency; comfortable navigating CRM systems like Builder Prime or Job Nimbus
• Proven ability to follow scripts and workflows consistently without cutting corners
• Exceptional phone presence – able to sound natural, professional, and warm while multitasking
• High level of reliability and discipline regarding schedules and shift attendance
• A coachable mindset with the ability to accept and implement feedback immediately

• Earnings: $19-$21/hr
• Benefits: Monthly team bonuses ($150), career development, and a culture built on T.O.U.G.H. values
• Schedule: Part‑Time (20-32 hours/week), Onsite in Lombard, IL

• TENACITY: We push through challenges
• OWNERSHIP: We take responsibility for results
• UNITY: We win together, not alone
• GRIT: We put in the sweat that earns respect
• HEART: We love what we build & who we build it for

Ready to build your career while making a local impact? This isn't just a phone role—it's your opportunity to be the face of TORQ Coatings and drive the growth of a premium brand. Join our team and take your career to the next level in a company that values craftsmanship, leadership, and professional excellence.

APPLY HERE!