Credit Collections Manager

Credit Collections Manager

Milestone Chassis Company is seeking an experienced Credit & Collections Manager to manage credit risk, oversee collections, and collaborate across departments such as Sales, Billing, Accounting, Legal, and Cash Applications in Lombard, IL. You will have a key role in safeguarding the company’s financial interests by evaluating customer creditworthiness, establishing credit limits, leading cash collections and supporting the continued growth and success of Milestone Chassis’ leasing and rental operations.

• Ensure compliance with departmental policies and take proactive steps based on credit risk analysis.
• Manage the timely processing of credit applications. Work closely with Sales to gather required documentation and clearly communicate credit decisions.
• Conduct thorough financial analyses using both internal data and third‑party reports to make informed credit decisions.
• Communicate directly with customers to discuss credit limits and the criteria for increases.
• Prepare and present comprehensive credit reports to the Executive Leadership Team.
• Collaborate with the Cash Team on resolving cash account discrepancies and ensure accurate allocation to customer invoices.
• Join regular calls with Sales, focusing on resolving overdue accounts and addressing slow payment concerns.
• Support legal actions related to collections by coordinating with General Counsel and external legal teams, providing necessary documentation.
• Manage direct reports through mentoring and establishing KPIs for review.
• Propose and support efforts to put new systems in place to automate credit decisioning and improve overall cash flow cycle.
• Ensure effective internal controls, policies and procedures are in place and that teams are properly trained.
• Assist with budgeting departmental and bad‑debt expense.
• Own relationship with third‑party collection agencies and third‑party services used to make credit decisions.

• Bachelor's degree required.
• At least 6‑10 years of managerial experience in credit and collections, with people‑management responsibilities.
• Experience in the leasing, rental, or equipment finance industry is highly preferred.
• Flexibility working in a dynamic, growing organization.
• Familiarity with credit card management and PCI compliance is a plus.
• Strong knowledge of finance and commercial insurance, with an understanding of liability and physical damage coverage.
• Ability to analyze financial statements.
• Exceptional organizational, analytical, and communication skills.
• Advanced Excel skills with demonstrated proficiency.
• Familiarity with CRM systems and trade reports.

Milestone Chassis Company, herein Milestone, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Milestone complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Milestone expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Milestone’s employees to perform their job duties may result in discipline up to and including discharge.