Regional Director of Operations - MidWest

Regional Director of Operations - Mid West

Join to apply for the Regional Director of Operations - Mid West role at Compass Group USA

Salary: $130000 -$140000

CCL Hospitality Group

Salary: $130000 -$140000

Other Forms of Compensation: RDO Bonus eligible

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Please Note:
Candidates Must Have Luxury Hospitality + Regional Leadership Experience

Due to client expectations and internal leadership alignment, only candidates with a proven background in luxury or high-end hospitality
—such as private clubs, boutique hotels, fine dining groups, or upscale resorts
—
and demonstrated success in multi-site or regional food service leadership will be considered.
Extensive travel is required
.

Lead a High-Profile, Multi-State Dining Portfolio Focused on Culinary Excellence and Hospitality-Forward Innovation

This field-based role supports a group of well-established continuing care retirement communities (CCRCs) across the Midwest. The portfolio includes a mix of à la carte dining
, assisted living
, and clinical nutrition programs
, requiring a leader who can balance operational discipline with elevated hospitality and strategic growth
. With new openings and continued expansion on the horizon, this is a high-impact opportunity for a seasoned food service executive to shape strategy, elevate dining experiences, and lead cross-functional teams in a mission-driven environment.

Robust travel is required
—typically 4+ days per week in the field.
Ideal candidates will be based in or near a major Midwest travel hub
, with strong preference for the Chicago metro area
, to support efficient travel across Illinois, Kansas, Minnesota, and Wisconsin
. (outlier property in Pittsburgh, PA)

Job Summary:

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity.

This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations:

• Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
• Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
• Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
• Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
• Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
• Drive guest satisfaction by maintaining product and…