IT Application Development Manager

Location: Lombard, IL, USA
Req Number: Req

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized-again! For the fourth year in a row, we've been certified by Great Place to Work , and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote IT Application Development Manager with Salesforce experience. Plan, coordinate, and supervise all activities related to Application Strategy and Development Standards in addition to the Design, Development, and Implementation of Application Solutions for the Enterprise. Manage integration technology solutions that support and promote collaboration with business partners. Manage a team of professionals composed of employees and contractors with various technology expertise.

The manager will lead a team responsible for supporting and optimizing a purchased Salesforce application, with a primary focus on leveraging out-of-the-box features and configuration to meet business needs. Custom development will be considered only when configuration options are insufficient and a clear business case exists. The ideal candidate will have experience supporting packaged Salesforce solutions, strong skills in system configuration, and a pragmatic approach to balancing configuration and customization.

RESPONSIBILITIES:

Salesforce Application Management

• Oversee the support and enhancement of a purchased Salesforce application, ensuring maximum value is derived from standard package features and configuration tools (e.g., flows, validation rules, page layouts, permission sets).
• Establish and enforce a "configuration first" philosophy, minimizing custom code and development unless required for critical business needs.
• Evaluate requests for custom development, ensuring alignment with business objectives, technical feasibility, and long-term maintainability.
• Collaborate with business stakeholders to understand requirements and translate them into scalable, supportable Salesforce configurations.
• Stay current with Salesforce platform updates and best practices, ensuring the team leverages new features and maintains compliance with platform standards.
• Develop and maintain documentation for configuration, customizations, and support processes

Application Development

• Manage the maintenance and support of existing systems and the implementation of new systems as prioritized by the IT leadership and PMO.
• Define, develop and implement best practices in design, development, build/deployments, and unit testing; develop metrics to manage performance.
• Work with cross functional teams to develop and track software development project deliverables such as development schedules, status reports, resource plans, issues/risks and mitigation plans; manage resources relating to projects production support activities within an Agile/Scrum methodology.
• Own the development and testing environment by keeping an updated copy of these environments; provide database and infrastructure groups the hardware and configuration requirements to make sure that the development environments will not be a bottle neck due to lack of hardware resource; maintain the development environment landscape to allow for scalability and maintainability.
• Lead the assessment and implementation of third-party controls; manage its inventories and implement a common library within the organization.

Manager, Applications Development

• Supervise the work of other application development team professionals and effectively delegate responsibilities to staff to enhance their professional growth.
• Develop mentoring relationships with multiple staff personnel and manage related HR activities, including annual reviews and performance feedback.
• Work closely with IT Management to ensure that Application Strategies and design align with business objectives and conform to best practices.
• Ensure frequent, timely, and accurate communication between team members and business users.
• Identify enhancements to improve the supportability, operability, or performance of applications (and develop supporting business cases for suggested enhancements)
• Collect, analyze, and report SLA and KPI data (and take corrective actions as warranted) to drive application stability and usability
• Manage established budgets and forecasts
• Work…