Senior Account Manager

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work… and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast‑paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

As the Senior Account Manager (SAM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.

• This is a hybrid‑remote role in the Lombard, IL area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.
• Must be able to travel by car to client locations and have a valid driver's license and insured vehicle.

• Manage no more than 25 named accounts totaling $2.5M – $4M in yearly recurring revenue, managing individual accounts of more than $8K in monthly recurring revenue
• Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
• Hold in‑person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
• Communicate new product and service offerings to clients
• Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
• On‑board new clients while collaborating with the new business development team
• Work with the solution architect team to effectively scope client projects
• Identify clients who are at risk and develop retention strategies
• Manage a large client load
• Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
• Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
• Review client invoices monthly and work with finance department on any needed changes
• Engage with client’s who have 60+ day past due balances
• Other duties as assigned

• 5‑7 years of Client Services/Client facing experience (in IT industry, preferred)
• Superior people skills: client service and people oriented
• Excellent writing skills and ability to draft detailed, intelligible correspondence
• Ability to communicate and cooperate with various departments in order to obtain information needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor
• Strong problem‑solving capabilities
• Highly organized and strong time management skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

• Bachelor's Degree (BA/BS) in Business, Computer Science, IT or relevant field
• Experience with Connect Wise family of products or similar service management system
• Familiarity with technology, specifically network/system services

• Medical, Dental and Vision coverage for employee and family
• 401k + company‑matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short‑Term (voluntary enrollment) and Long‑Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer…