Technical Account Manager; GovCon

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Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

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As the Technical Account Manager (TAM) for Ntiva's Gov Con practice, you own the relationship, the retention, and the growth of a book of government contractor accounts. You are the client's technically fluent point of contact: you understand their environment and their business, know at a business level where they sit in their CMMC / NIST 800-171 journey, and connect them to the right mix of managed IT, security, compliance, and advisory services.

• This is a hybrid-remote (60% client facing, 40% remote) role requiring travel to client locations throughout the Chicagoland area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.
• Schedule:
  
  Monday-Friday, 8am - 5pm CST
• Must have a valid driver's license and insured vehicle.

• Serve as the trusted technical advisor and primary relationship owner for a book of Gov Con accounts, building durable, multi-level relationships from the help-desk contact to the CEO, CFO, and Facility Security Officer.
• Manage approx $2.5M to $4M in yearly recurring revenue.
• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward.
• Lead quarterly business reviews (QBRs) covering service performance, open issues, and upcoming lifecycle needs, and capture the client's priorities for the next quarter.

• Understand each client's environment at a working level (Microsoft 365 / GCC High, identity, endpoints, network, backup, security tooling) so you can speak to it credibly, notice lifecycle gaps and recurring service problems, and bring in the right Ntiva team.
• Walk clients through Ntiva's standard recommendations (backup and disaster recovery, endpoint protection, email security, MFA, patching) and explain the business impact in plain terms.
• Translate between engineers and clients: ask the right questions of our technical teams, then explain the answer and its business impact clearly to non-technical stakeholders.

• Understand at a business level where each client sits in their CMMC / NIST 800-171 journey (assessment timing, current readiness effort) and use that understanding to surface the right next services.
• Recognize security- and compliance-driven needs and know when to bring in Ntiva's vCISO and compliance teams to advise, scope, and deliver. You open the door and quarterback the relationship; the specialists own the control-level depth.
• Bring the compliance team into any project or service change that could touch the client's CUI environment before it is scoped.

• Identify and close opportunities to consistently achieve quarterly sales goals.
• Position and sell Ntiva's Gov Con portfolio: managed IT, security, compliance (CMMC readiness and ongoing assurance), and AI-managed services, matching solutions to each client's maturity and goals.
• Communicate new product and service offerings to clients.
• Manage and execute agreement renewals, knowing whether clients have the right mix of services and assessing whether there are opportunities to add services.
• Identify clients who are at risk and develop retention strategies.

• Work with the solution architect team to scope client projects; contribute the client context, constraints, and compliance boundary that a good scope depends on.
• Act as the client's escalation point for service issues: coordinate with Service Delivery and project teams, set and manage client…