Senior Operations Manager

Overview

In this role, you will serve as an integral member of the Operations Team. You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities associated with overall operational performance in Transdev Alternative Services. This includes KPIs, SLAs, strategic account management, and startups/shutdowns of locations. This role is responsible for improving operational performance, optimization, and operating procedure updates.

Lead transformation initiatives of the AV organization, utilizing performance improvement concepts and development tools, providing inception-to-measurement of structure, education, and processes. This role responsibilities include understanding ideal process flows, identifying, recommending, and leading problem-solving initiatives to improve, strengthen, and sustain the operations division.

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k), medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

• Regional management of operational sites, including international areas and multiple geographies/locations
• Direct leadership and management to develop a culture that values safety, inclusion, and ongoing employee interaction
• Curate and present daily, weekly, and monthly business reports to client leaders and executives
• Lead programs for the Operations division of Transdev’s North America
• Develop and deploy essential process improvement techniques and tools; manage performance improvement processes
• Develop and deploy metrics aligned with KPIs to demonstrate business value and measure productivity gains
• Diagnose problems and design streamlined processes to eliminate waste and improve efficiency
• Mentor peers and influence operational teams with a bottom-up approach to decision-making
• Participate in client and prospective client meetings to differentiate Transdev
• Collaborate with Human Resources as the Subject Matter Expert on training and incentive programs for lean initiatives
• Other duties as required

• Must be 21 years old
• Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, or related field preferred
• 5+ years of relevant management and leadership experience required
• Experience in tech, start-up, and/or AV industry strongly preferred
• Strong background in transportation and/or logistics highly preferred
• Working knowledge of basic federal and state employment laws
• Basic working knowledge of laws, ordinances, and regulations pertaining to motor vehicle operations

• Strong attention to detail and the ability to describe their thoughts concisely
• Ability to respond quickly to multiple scenarios
• Ability to maintain positive relationships with clients, employees, and support departments
• Flexibility and agility for changing business needs and projects
• Strong written and verbal communication skills; excellent presentation skills; ability to influence at all levels
• Proficiency with Microsoft Office and/or GSuite; ability to manage and manipulate data in spreadsheets
• Ability to resolve complex operational problems
• Strong logical and analytical skills
• Adaptability to rapidly changing environments with ambiguous direction
• Self-motivation and good judgment in fast-paced, high-stress environments
• Ability to forecast, set productivity plans, and collaborate with leaders to balance workload
• On-call and responsive for 24/7 operations

• Constant use of hands, fingers, and speaking/hearing; frequent standing, walking, and sitting
• Close, distance, peripheral vision, depth perception, and focus adjustment
• Exposure to inclement weather, high-risk operating environments, highways, and dense urban areas
• Most work is indoors; long periods of sitting and computer use
• Travel up to 50% of the time
• Occasional standing, walking, and manual tasks as required

• Pre-employment drug screen and background check;
  Safety Sensitive positions may include physical screening
• Drug-free workplace with potential random drug screening
• Background checks as allowed by law; qualified applicants with criminal histories will be considered as permitted
• If based in the United States, eligibility to work in the US without restrictions for any employer at any time as required by USCIS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Transdev complies with federal and state disability laws. If accommodations are needed for the application or interview process, please contact HR.T

Transdev is a global mobility company that operates transportation systems and provides mobility solutions. Transdev U.S. employs a large team across multiple locations and vehicle fleets. Learn more at

Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be…