Export Documentation Coordinator

Export Documentation Coordinator at WM

The Documentation CSR will be responsible for the day‑to‑day operation and processes of the export documentation related to our exporting of scrap paper. Duties include but are not limited to the ongoing optimization and coordination of all orders, with a focus on a high level of customer satisfaction. There is a high level of interaction with the overseas offices. Successful candidates will be independent, hardworking individuals who put the team over self while maintaining a focus on actions that result in positive shareholder return on investment.

Hybrid

Schedule:

Two days per week in the Lombard Office (Monday and Thursday), with flexibility to come in on other days as needed by the business or coverage.

• Coordinate and monitor export shipments.
• Act as the first point of contact for overseas offices to investigate and solve issues with steamship lines and U.S. banks to avoid demurrage and detention.
• Ensure fulfillment of documentation order requirements to guarantee 100% accurate documents and customer satisfaction.
• Deliver timely documents within set guideline parameters depending on the market area.
• Follow up with overseas offices and U.S. Bank for prompt issuance/posting of letters of credit (L/C’s).
• Engage freight and logistics team to address issues and minimize costs due to logistics or routing problems.
• Develop a good interactive business relationship with shipping lines and logistics team and other internal departments.
• Keep the team updated on document status and maintain ongoing communication with coworkers and overseas offices.
• Attend and contribute to periodic meetings to maintain favorable working relationships among the team, promote morale, share knowledge, productivity and efficiency.
• Engage with supervisor and team lead to analyze workloads and implement strategies to set expectations to accomplish goals.
• Perform other duties as assigned.

This job has no supervisory duties.

• Education and Experience
  High School Diploma or GED (accredited). Two years of previous experience with shipping, receiving, inventory management and warehousing operations (in addition to the education requirement).
• Certificates, Licenses, Registrations or Other Requirements
  None required.
• Knowledge, Skills or Abilities Required
  Strong understanding of shipping & receiving, inventory and warehousing practices.
  Good verbal and written skills.
  Typing and computer skills – MS Office and inventory/sales‑order systems.
  Strong analytical and organization skills.
  Ability to multi‑task and react well under pressure.
  Identifies and resolves problems in a timely manner.
  Prioritizes and plans work activities.
  Works efficiently and effectively, both independently and as a team.
  Adapts to frequent changes in the work environment.
  Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner.
• Work Environment
  Normal setting: office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

At WM each eligible employee receives a competitive total compensation package including medical, dental, vision, life insurance and short‑term disability. As well as a stock purchase plan, company match on 401(k) and more! Employees also receive paid vacation, holidays and personal days. Please note that benefits may vary by site.