Manager, Service Operations

Overview

Service Operations Manager

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and manage your own local service operations as our Service Operations Manager for the Chicago/Lombard area?

• As our Service Operations Manager, you will drive the service business operations for your territory in collaboration with customers and peers to promote a positive culture focused on safety, quality, customer satisfaction and profitable business results.

• Assess and implement safety guidelines and monitor their effectiveness for your team and operations.

• Provide learning opportunities for your team and manage scheduling and overall performance.

• Collaborate with all levels of the organization to achieve business goals.

• Leverage new technologies and maintain an appetite for continuous improvement.

• Develop personnel, ensure motivation and continuous development, and achieve regional targets.

• Coach Supervisors to be customer-, service- and result-oriented.

• Oversee personnel selection, training and ongoing qualification.

• Address complaints and supervise customer satisfaction.

• Develop business plans including budget planning and budget control for the individual service.

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

You will bring 5+ years of relevant maintenance expertise along with supervisory experience, ideally leading a union-represented workforce, and an appetite for learning in a new field. You will use knowledge gained from an associate’s degree in a related field or additional years of experience.

• We value your authentic self
• Diversity, equity and inclusion are embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Annual Base Pay Range: The hiring range for this role is $142,900 – $196,500. The compensation package offered will depend on the ability to meet the requirements of the role and factors including skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Beware of Recruitment Scams

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

We are proud to offer a range of experiences and opportunities that help you achieve your career and personal goals and enable you to live a healthy and balanced life.

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