Manager , Operational Excellence

Overview

About the role:

Serves as an integral member of the Operational Performance Team responsible for managing contract compliance and financial performance in our Operations locations. Reports to and supports the Senior Director of Performance by managing activities associated with assigned location operational performance. This includes setting and analyzing KPI’s, performing financial analysis, performing process and operations analysis, and creating meaningful action plans tied to measurable financial outcomes.

This individual is responsible for managing multiple simultaneous location and corporate projects and acting as the cross-functional project manager for assigned projects. In addition, this individual is responsible for any activity associated with the improvement of operational performance and driving an environment of operational excellence, including acting as a trainer for our Performance Management Model and the Transdev Operations Management system.

We offer a competitive compensation and benefits package including (benefits may vary depending on location policy).

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Salary range $104,000-$130,000 annually.

• Acts as Transdev Operations Management (TOM) liaison to field locations and corporate support departments, including providing training and performing financial and operational analysis based on our Performance Management Model (PMM), P&L statement, and Power Bi reporting.
• Provides written action plans prioritized in order of financial and contractual impact, including both the measurable objectives and the specific actions needed to achieve those objectives for all activities.
• Leads and assists in activities necessary for achieving performance and profitability targets.
• Integrates and supports Lean implementation in process development.
• Produces, implements, and manages processes designed to improve overall performance.
• Provides business analysis and on-site support to operating locations to drive operational improvements impacting performance in areas of contract compliance, service delivery and financial performance.
• Reviews operational performance using available reports in Power Bi and data exported in a CSV format, determines opportunities for enterprise-scale improvements and local performance reviews, and initiates cross-functional performance evaluations.
• Provides analysis of operational data to formulate recommended changes for operational improvement.
• Provides various levels of training to location management and staff on best practices and localized tools.
• Plans and oversees location operational reviews, ensuring locations are following company policies and procedures, contractual service level agreements, providing financial analysis of results to expectations, and are compliant with federal, state and local regulations.
• Performs other duties and activities as assigned.

• Required:
  
  Bachelor’s degree
• Preferred:
  Minimum of 3 years financial or business analyst experience, or
• Minimum 3 years of operational transportation experience

• Build trust in the field with local staff through integrity, respect, and effective communication.
• Possess strong organizational, presentation, and communication skills (both oral and written).
• Ability to work independently, efficiently, and accurately with little direct supervision.
• Aptitude to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.
• Detail oriented, with excellent follow-up skills.
• Capability to solve problems in a practical and pragmatic manner.
• Ability to manage a project, set deadlines, establish KPI’s and goals.
• Ability to handle competing priorities with and to identify urgent and critical priorities for the business.
• Proficient with Microsoft Office Suite, specifically with Excel, including import and export functions.
• Proficient with Project management…