Assistant General Manager

Career Opportunities with Altitude Trampoline Park

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We believe in family fun!
We believe in celebrating life’s moments together. We believe in combining activity and energy to create memorable experiences for friends and family. Altitude Trampoline Parks are places where social connection, activity, and celebration foster joy, exhilaration, growth, and wellness.

We believe there’s always another opportunity to experience play—another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze, or jump around with friends. With locations worldwide, we’re dedicated to bringing the joy of play to friends and families across the globe, contributing to a happier world.

We celebrate play, accomplishments, and the emotions that come with experiencing free play the Altitude way!

The Assistant General Manager (AGM) supports the General Manager in leading all aspects of daily park operations. This hands‑on leadership role ensures a consistent, high-energy guest experience, fosters a positive and productive team culture, and supports the implementation of Altitude’s operational, cultural, and financial goals. The AGM serves as a key member of the leadership team and acts as the General Manager’s right hand—often taking direct responsibility for team development, guest service, and operational excellence.

We believe in family fun! At Altitude Trampoline Park, the AGM is an ambassador of play, energy, and celebration. Our mission is to create joyful, active, and memorable experiences for our guests—and the AGM helps make that possible every day.

Operations & Leadership

Support the General Manager in executing daily park operations, ensuring a safe, clean, and efficient environment.

Supervise department leads and frontline team members, ensuring accountability to brand standards and performance expectations.

Step into the GM’s role as needed to lead daily operations or resolve issues.

Monitor and manage labor and supply costs in line with budget guidelines.

Help oversee inventory management and reporting accuracy.

Contribute to strategy discussions on revenue growth and operational efficiency.

Party Host Department Leadership

Take primary responsibility for the success of the Party Host department, ensuring high-quality execution of birthday parties and group events.

Oversee party host staffing, scheduling, and training to deliver exceptional guest service.

Assist in planning and managing the party calendar to maximize capacity and revenue.

Work closely with the General Manager and support center to execute marketing strategies that drive party bookings.

Ensure consistent communication with guests before and after events to deliver a seamless and memorable experience.

Team Development & People Management

Lead by example with a strong presence on the floor, demonstrating energy, professionalism, and positivity.

Assist in hiring, onboarding, and training of new team members.

Coach and develop staff through daily feedback, performance check-ins, and goal-setting.

Promote a culture of recognition, teamwork, and accountability.

Actively support the SMILES philosophy for guest engagement.

Guest Experience

Ensure a consistently exceptional guest experience through active supervision and quality control of service areas.

Proactively resolve guest concerns with empathy and professionalism.

Conduct regular audits of park cleanliness, equipment functionality,…