Account Manager - Truck Transport

Account Manager - Truck Transport

Auto Driveaway Systems, LLC
, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager - Truck Transport to join our team. Serving as the primary point of contact for an assigned customer portfolio, the Account Manager will provide quotes, real‑time load status information, answer questions, and resolve any issues that arise during the transport lifecycle. This inside‑sales role requires generating additional business opportunities within the assigned portfolio and partnering with the sales team for lead and referral generation.

The ideal candidate is genuinely excited to help customers, finds solutions to their business needs, and maintains high customer satisfaction. They are patient, empathetic, communicative, and able to advocate for customers when necessary. Strong problem‑solving, customer‑care, and inside‑sales experience are essential.

Auto Driveaway is a leading national provider of professional vehicle relocation services. We primarily serve large corporate fleets, fleet management companies, upfitters, dealerships, and vehicle and truck OEMs with fast, safe, and reliable door‑to‑door driveaway service nationwide. Our services include fleet shipping and fleet management; single‑vehicle “door‑to‑door driveaway” shipping; and short‑term and reconditioning services across all asset types. We achieve this with a personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, ensuring quality, accountability, and reliability on every trip.

• Manage large amounts of incoming phone calls and/or emails
• Generate additional business with current customers and sales leads for new opportunities
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication
• Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer
• Meet personal/customer service team sales and service targets
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Maintain records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements
• Provide internal and external performance reports
• Conduct investigations of all customer service failures and recommend corrective / preventative actions

• Proven customer support experience or experience as a client service representative
• Proven inside sales experience or experience as an Inside Sales Representative
• Experience prospecting for new customers
• Track record of over‑achieving sales and performance goals
• Strong phone and email contact handling skills and active listening
• Familiarity with CRM and TMS systems and practices
• Customer orientation and ability to adapt/respond to different types of characters / personalities
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize, and manage time effectively
• Excellent Microsoft Office skills
• Associate or bachelor’s degree required

Entry level

Full‑time

Sales and Business Development

Motor Vehicle Manufacturing