Evening Dispatcher

Evening Dispatcher

Roto‑Rooter Plumbing and Drain Service invites you to apply for the Evening Dispatcher role located in our Chicago Call Center in Lombard, IL. The shift is from 3:30 pm to 12:00 am, weekends and holidays as assigned. Hourly pay ranges from $19.00 to $21.00, depending on experience.

Founded in 1935, Roto‑Rooter is North America’s largest plumbing, drain cleaning, and water cleanup services provider. The company operates more than 100 company‑owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving about 90 % of the U.S. population and parts of Canada.

• Liaison between field technicians and customers nationwide.
• Distribute jobs to field technicians.
• Manage the workload of field technicians throughout the Eastern portion of the country.
• Interact with customers to keep them informed of the status of their assigned field technician’s arrival.
• Relay necessary job information to the field technician.
• Resolve any customer service issues.

• Self‑starter who is organized, thorough, and thrives in a bustling environment.
• Able to multitask.
• Excellent customer service skills.
• Solid computer skills (Microsoft Word and Excel).
• AS400 knowledge preferred.

• Medical insurance with a prescription drug card.
• Accident and critical illness insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation.
• Paid training.
• Life insurance.
• Matching 401(k) retirement savings plan.
• Tuition reimbursement.
• Profit sharing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.