Logistics Account Specialist

Join the Logistics Account Specialist role at Odyssey Logistics
.

We’re hiring to support our growing logistics operations in Lombard, IL.

The Logistics Account Specialist I (LAS I) manages day‑to‑day operations of assigned accounts, handling both empty and loaded domestic shipments from tender through delivery. This role serves as the key point of contact for customers, ensuring service quality, resolving exceptions, and maintaining strong client relationships.

• Manage accounts and serve as the primary client liaison.
• Resolve service failures, provide recovery solutions, and communicate updates with clients.
• Attend client meetings and business reviews as required.
• Monitor and address shipment exceptions (mechanical breakdowns, delays, lost shipments, etc.).
• Investigate and resolve shipment issues, documenting all exceptions in tracking systems.
• Liaise with clients when carriers do not respond to tracking team requests.
• Prioritize tasks and handle frequent requests for shipment data and updates.
• Work within Odyssey systems and client ERPs to manage shipments.
• Provide expedite tracking data and documentation for assigned clients.
• Contribute to training materials and assist with onboarding new team members.
• Partner with Operations leadership to meet performance goals and KPIs.
• Collaborate with IT teams for system enhancements or issue resolution.
• Maintain a safe and professional work environment.

Required

• High School Diploma or GED equivalent.
• 2–5 years of experience in a logistics or transportation role.
• Strong customer service, organizational, and problem‑solving skills.
• Knowledge of logistics and transportation documents, terminology, and principles.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.
• Ability to work weekends and after hours when needed.
• Strong written and verbal communication skills.

Must‑Have

• Experience managing door‑to‑door shipments via rail and trucking carriers.
• Ability to prioritize tasks, adapt to changing situations, and exercise sound judgment.
• Self‑motivated with the ability to manage multiple tasks and deadlines.
• Strong analytical and record‑keeping skills.
• Professional communication and presentation skills with clients and colleagues.

Preferred

• Experience in intermodal or rail logistics.
• Knowledge of general transportation rules and regulations.
• Ability to identify process improvements and contribute to operational enhancements.
• Demonstrated commitment to a strong work ethic and continuous improvement.

The base pay range is $60,000 – $70,000 per year
. We offer a comprehensive benefits package, including:

• Choice of medical plans with FSA and HSA options
• Dental, vision, life, and disability insurance
• 401(k) plan with company match
• Employee Assistance Program (EAP)
• Company health & wellness program
• Discounts with preferred vendors

Please note:

Relocation assistance will be considered only if explicitly stated in the job posting. All applicants must be authorized to work in the United States.

Odyssey is proud to be an equal opportunity employer. Qualified applicants are considered for employment and evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable federal, state, or local law.