Multi-Unit Team Leader

Overview

Be among the first 25 applicants. At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a multi-year transformation focused on innovation, client experience, and sustainable growth.

We’re curious, creative, and always on the move. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business in the offices you manage. You will be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person and not remote.

It would be even better if you also had

• Multi-unit people management experience in the retail, restaurant, banking, or related industry

What you’ll bring to the team

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Your Expertise

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and leading toward a growth culture
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Why work for us

We invest in our people for their total well-being. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefit eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan
• Details at

The Community You Will Join

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a supportive team. You’ll be part of an environment recognized on Best Companies lists, surrounded by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans. Benefits include medical and prescription coverage, a 401(k) plan, and other programs.

Pay Range
$15.00 - $40.00/Hr.

Other

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