Operations Specialist - Trust Accounting Controls

The Senior Analyst, Trust Accounting & Controls will report to the Manager, Trust Accounting & Controls and is responsible for ensuring accurate cash movement and internal controls for Mutual Fund Trust cash and GRS stock plan products.

• Perform daily, weekly, and monthly account reconciliations of varying complexity, using the General Ledger and Administration platforms.
• Execute monthly dividend and asset reconciliations for Stock Plans, utilizing MPS and custody platforms.
• Apply accounting and internal control processes during the monitoring and clearing of suspense accounts, identifying and resolving issues.
• Analyze daily outstanding items and resolve routine errors; elevate non‑routine errors to the manager.
• Communicate with internal stakeholders to resolve issues and support the correction process.
• Prepare and process detailed journal entries, providing backup information and analysis.
• Offer coverage support to other Trust Accounting Services team members as directed.
• Prepare funding for bank accounts to cover cash movement and investment allocation via the treasury management platform.

• Bachelor’s degree in Accounting or Finance with a minimum of 3 years of relevant experience in Fund Accounting or accounting firms.
• Sound knowledge of accounting principles.
• Strong attention to detail and accuracy.
• Good analytical and problem‑solving skills.
• Proficiency with MS Office, especially advanced Excel.

• Ability to meet tight deadlines and manage multiple priorities.
• Experience with controls and reporting.
• Operational background or understanding of operational environments.
• Knowledge of Retail Wealth Management products (Mutual Funds, Segregated Funds) and admin systems (Lawson, IFast, MPS).
• Proactive, resourceful self‑starter mindset.
• Bilingualism in English and French (asset). For Quebec candidates, proficiency in both languages is required.

• Competitive salary range: $62,850.00‑$ CAD (plus incentive programs).
• Health, dental, mental health, vision, short‑ and long‑term disability, and life/AD&D insurance.
• Retirement savings plans, including a global share ownership plan with employer matching.
• Paid time off, including holidays, vacation, personal, and sick days.

Waterloo, Ontario – Hybrid work arrangement.

Manulife is an Equal Opportunity Employer. We commit to fair recruitment, retention, and compensation practices and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex, sexual orientation, gender identity, age, marital status, family status, disability, or any other ground protected by law.