Accounts Receivable Associate

Position Summary

New customer account initiation. Performs collections of delinquent accounts by contacting customers via phone, email, & fax. Fields incoming calls from customers and sales representatives. Resolves issues with incorrect billing amounts and purchase orders. Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.

New customer account initiation. Performs collections of delinquent accounts by contacting customers via phone, email, & fax. Fields incoming calls from customers and sales representatives. Resolves issues with incorrect billing amounts and purchase orders. Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.

• Process new customer account setups, ensuring data completeness and timely turnaround.
• Determine creditworthiness of new customers by gathering and processing credit data and assessing risk.
• Review overdue amounts, revoke client credit limits where applicable, and apply credit holds as required.

• Review billable orders, process orders through invoicing, and distribute invoices accordingly.
• Deposit cheques to the bank and review bank statements to support accurate cash application.
• Distribute monthly client statements.

• Monitor the AR subledger and coordinate with customers to support timely collections on open receivables.
• Manage Days Sales Outstanding (DSO) by customer and support year-over-year DSO improvements.
• Collaborate with Customer Service, Sales, and Operations as needed to drive collection execution.

• Address client inquiries and coordinate internally with the order entry team to ensure corrections are processed accurately and on time.
• Perform account reconciliations as needed to ensure client records align with internal records.

• Support process improvements and participate in Daily/Visual Management activities.
• Support the accounting team with variance reporting, Excel spreadsheet development, and ad hoc projects as needed.
• Assist the broader Transactional team and Financial Reporting team as required.

• Apply Insights – Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
• Instill Trust – Act with integrity, transparency, and accountability.
• Deliver Results – Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
• Win as a Team – Promote collaboration, empower diverse perspectives, and foster inclusion and well‑being.

• Demonstrates accuracy and attention to detail by completing account setup, invoicing, cash application, and reconciliation activities carefully, while identifying and escalating discrepancies as needed.
• Shows curiosity and willingness to learn by asking thoughtful questions, seeking feedback, and building practical knowledge of accounts receivable processes, systems, and business practices.
• Provides responsive customer support by communicating professionally with customers and internal stakeholders, following up on inquiries, and helping resolve billing or accounting issues in a timely manner.
• Maintains confidentiality and professionalism by handling customer, financial, and business information with care, discretion, and integrity.
• Manages priorities and follows through by organizing daily work, meeting assigned deadlines, and communicating proactively when support, clarification, or escalation is required.
• Contributes as a collaborative team member by supporting the Accounts Receivable, Transactional, and Financial Reporting teams, participating in daily management activities, and helping improve team processes.

• Enrolled in a related program in post‑secondary.
• Above average computer skills in Excel, Word and Outlook.
• Experience with ERP systems is an asset.
• Strong organization, problem solving and…