Administration Service Specialist

Temporary Full Time

We are looking for an Administration Service Specialist

Reporting to the Underwriting Team Manager, Group Creditor Medical Underwriting, the Administration Service Specialist is responsible for administrative and supportive duties for the department. This role is aligned to our Toronto head office.

• Open, sort, process and audit incoming documents and outgoing mail (scanning, indexing, quality checks, send out customer letters, etc.)
• Distribute email to proper areas from shared mailbox
• Review all evidence of insurability forms/applications/etc. to ensure eligibility of coverage applied for
• Perform high-volume data entry of new applications across multiple workflow systems with a strong focus on accuracy and efficiency
• Liaise with internal/external contacts to confirm or obtain information
• Process orders and invoices for 3rd party service providers
• Maintain inventory of department supplies

• Post-Secondary education level or equivalent
• Two years of work experience in an administrative role
• Strong attention to detail
• High degree of organization
• Ability to multi-task, work under pressure and meet deadlines
• Experience with data entry is required
• Well versed and easily adaptable to computer software such as in-house data management systems and MS Office (Outlook, Word, Excel)
• Experience using Microsoft SharePoint for workflow management and developing automation solutions in Power Automate is a strong asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:
London or Winnipeg. This role follows a hybrid work model, with an in‑office presence required two days per week.

The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

• Career Development:
  Opportunities for career advancement, access to industry‑leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness:
  
  Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off:
  
  In addition to regular…