Crew Compliance Specialist

Location: Southwestern Ontario

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* Summary:

** The Crew Compliance Specialist is responsible to design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations es include Civil Aviation Rules, Company Rules, and Union Rules where applicable. At this time, NAVBLUE’s N-OC (Ops & Crew) is the primary system that implements and tracks compliance to these rules in the NAVBLUE Product suite, but other products might be involved as well.**
* ** Analysis, definition and implementation of various features such as credit calculations that will be used in Payroll. Although our products are not Payroll systems, the applications we manage are responsible for collecting and calculating the base information that will be sent to Payroll systems for downline use. The TPM has a responsibility to understand and manage these features and relationships to ensure the system is useable in an OCC, in tandem with common Payroll systems in the Aviation industry.**
* ** Work with Customer Experience team to ensure the Level 3 support regarding product expertise and relying on the L3 support dev team when necessary.**
* ** Ensure Customer satisfaction regarding the product is at the expected level.**
* ** Define new Product releases content by prioritizing the bug fixes and needed enhancements**
* ** Internal testing and use of Product to ensure Verification and Validation activities are at the right level. Run User Acceptance Tests at operational level when needed**
* ** Support the deal management (RFP, RFI and other questions that relate to the product specific domain) and delivery teams (Customer onboarding) regarding product expertise.**
* ** If needed, act as product owner responsible for occurrence management dealing with the 4 pillars:
** Safety, Security, Quality and Business impacts.****
* ** Ensure smooth and efficient communication with other internal and external stakeholders on the product.**
* ** Support Customer Experience in maintaining and reviewing training materials and product documentation (release notes).**
* ** Contribute to enhancements of processes and product materials, including but not limited to:**  +
** Customer-Facing Documentation**  +
** Freshdesk help files**  +
** White papers**  +
** Marketing Materials (as needed)**
* ** Ability to analyze the impact of a change to existing implementations, FAR, EASA, CAA’s in general, and the cascading effect of those changes, on other aspects of an OCC, or business operations.**
* ** Understanding of the overall airline crew operations, to ensure that we can analyze, define and implement various union and company rules.**
* ** Participate in the process to oversee and audit customer systems to ensure compliance to requirements and ensure they are standard implementations.**
* ** Experience in the aviation industry is important**
* ** Proven experience in maintaining project schedules, documentation, communications and meeting deadlines**
* ** Experience developing under external industry standards or certifications**  +
** Experience with, and understanding of Civil Aviation crew Regulations is an important baseline. Specific experience and knowledge of FAR regulations in North America is important.**
* ** Experience working in a software development environment, driving feature progress and requirements gathering would be an asset**
* ** Understanding of the full SDLC (Software Development Lifecycle) management, is an asset**
* ** Experience in the aviation industry is critical**
* ** Must work effectively with others in a team environment**
* ** Proactive, problem solver with effective interpersonal and communication skills**
* ** Able to effectively communicate, both verbally and written, technical aspects of architecture and integration to management, clients and staff**
* ** Ability to manage through a period of growth or transition a definite asset**
* ** Able to translate strategic objectives into daily activities and guide and motivate others to deliver**
* ** Supplier (including contract) and partners management**
* ** Excellent organizational and time management skills.**  +
** Candidates with specific experience in IOCs…