Senior Product Specialist

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The Senior Product Specialist plays a key role in managing and evolving Group Benefit products across their lifecycle. The role connects real-world product experience, customer and market insight, and disciplined execution to improve product performance, strengthen the client and member experience, and shape better product outcomes.

Working closely with internal business partners, field teams, and external providers, the Senior Product Specialist translates complex needs and emerging signals into clear recommendations and coordinated action. This is a highly collaborative role that balances product strategy, product operations, vendor management, implementation, and day-to-day portfolio stewardship.

While the successful candidate will initially be aligned to a specific product portfolio with a focus on Canada Life’s Elective Accounts and financial protection products (AD&D, Life and Critical Illness), we are ultimately seeking a versatile product specialist who can support and manage a broad range of Group Benefits offerings. Adaptability, curiosity, and the ability to quickly build expertise across diverse product areas are key to success in this role.

• Manage products across their lifecycle:
  Support the ongoing management, maintenance, enhancement, and evolution of assigned group benefit products, with clear accountability for product experience, readiness, and performance.
• Turn experience into insight:
  Identify patterns across client, member, field, operational, and provider interactions. Move beyond reporting individual events to explain what they mean, why they matter, and where action is required.
• Shape product direction:
  Bring credible customer, market, competitive, and operational insights into product planning. Contribute to priorities, roadmaps, use cases, enhancements, and go-to-market approaches.
• Lead product change:
  Assess the impact of market, legislative, compliance, contractual, provider, and operational changes. Develop recommendations and coordinate cross-functional implementation from concept through launch and post-implementation review.
• Manage external providers:
  Build productive provider relationships and support effective governance, service performance, issue resolution, product enhancements, contract requirements, and alignment on shared priorities.
• Lead through influence:
  Bring together internal partners and external providers, clarify decisions and accountabilities, resolve issues, manage dependencies, and maintain momentum across multiple concurrent priorities.
• Provide product expertise:
  Act as a trusted subject matter expert for complex product questions, escalations, RFPs, client needs, and internal decision-making. Translate technical, contractual, and operational detail into clear business guidance.
• Enable the field and business:
  Support the development of clear product communications, reference materials, presentations, and training that help partners understand product value, positioning, changes, and appropriate use.
• Strengthen product management practices:
  Maintain current product documentation, identify opportunities to improve tools and processes, capture lessons learned, and contribute to a consistent and insight-led product management discipline.

• Proven experience in product management, product development, group benefits, insurance, health and, or a related business discipline.
• Demonstrated ability to manage complex products or initiatives involving multiple stakeholders, competing priorities, and external providers.
• Strong analytical and problem-solving skills, including the ability to connect varied information, identify patterns, assess business impact, and develop…