Tier 2 Support Specialist E-Commerce

Position: Tier 2 Support Specialist for E-Commerce
Enhance Tik Tok's customer experience as a Tier 2 Support Specialist for E-Commerce. Address escalated issues and improve service quality in a collaborative environment.

This position within Tik Tok's Governance and Experience team demands agility and strong communication skills. You will manage escalated inquiries, pinpoint root causes, and liaise with various departments to ensure issues are resolved efficiently. Your focus will be on fostering relationships with sellers and continuously improving overall service quality through proactive problem-solving.

Key Responsibilities:

• Handle escalated inquiries in the CRM system

• Document resolutions and identify root causes

• Escalate critical issues promptly

• Collaborate with other teams for resolution

• Build long-term seller relationships

Requirements:

• BA/BS degree or equivalent experience

• Minimum 2 years in customer service

• Excellent written and verbal skills

• Strong problem-solving capabilities

• Proficiency with Microsoft Office Suite

Bring your ability to manage complex service challenges and support Tik Tok's commitment to a trustworthy e-commerce environment.
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