Customer Account Specialist II, Customer Assistance

## Customer Account Specialist II, Customer Assistance Apply remote type:
Remote locations:
London, Ontario time type:
Full time posted on:
Posted 2 Days Agotime left to apply:
End Date:
July 31, 2026 (15 days left to apply) job requisition :
R 1499662
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* Work Location:

** London, Ontario, Canada
*
* Hours:

** 37.5
** Line of Business:
** Personal & Commercial Banking
** Pay Details:**$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
*
* Job Description:

** Additional

Job Description

Start date:

September 8th 2026

Mandatory Training: 8am - 4pm Mon
- Fri for 6 weeks, onsite at 380 Wellington St. London, Ont.

After training:
Hybrid
- Once a month on site (Subject to change)
Flexible business hours:8am- 9pm Mon
- Fri (Rotational)9am - 5pm (Every other Saturday)
** Pay Details
** We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, you’re encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you with the pay details for this role.
** Department Overview
** At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as: credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early-stage delinquency. Our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD.

Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
** Job Details
**** What You’ll Do
** As the voice of TD, you’ll be passionate about understanding our customers.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:
* ** Make people’s day:
** strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
* ** Solve problems efficiently:
** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
* ** Achieve your goals:
** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
* ** Never stop learning:
** actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
** Where You’ll Work
** After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.
** Job Requirements
**** What You Need to Succeed
** We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
* High School Diploma or…