Customer-Focused Coordinator Honda

Step into a pivotal role at London Honda as a Service Business Development Coordinator. Enhance customer satisfaction through proactive inquiries and appointment management.

This full-time position is crucial for addressing customer needs through various communication channels. You’ll coordinate appointments for services while maintaining effective collaboration with multiple teams in the dealership. By utilizing CRM tools, you’ll track interactions and help improve overall customer engagement.

Key Responsibilities:

• Manage customer inquiries via calls, emails, and chat

• Set service appointments and coordinate with team members

• Ensure follow-ups maintain customer satisfaction levels

• Use CRM software to manage customer data and interactions

• Track key performance metrics for customer engagement

Requirements:

• Background in customer service, sales, or a call center

• Excellent communication skills both verbally and written

• Strong problem-solving abilities and customer needs identification

• Efficient multitasking in a dynamic environment

• Proficient in CRM usage for tracking customer interactions

Support London Honda in delivering exceptional customer service experiences.
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