Customer-Focused Claims Call Centre

Position: Customer-Focused Claims Call Centre Role
Location: Southwestern Ontario

Join the team as a Claims Call Centre Associate, where your customer service skills will shine while working in a hybrid model to manage complex claims and collaborate with partners.

Candidates are expected to have a High School Diploma and at least two years' customer service history. This role requires processing first reports of loss and managing the claims intake process. You'll work closely with internal specialists to ensure compliance with legal standards and maintain high-quality service.

Key Responsibilities:

• Process first reports of loss accurately

• Oversee intake of claims with appropriate routing

• Develop relationships with underwriters and brokers

• Monitor workload and resources in line with procedures

• Satisfy quality and availability metrics set by management

Requirements:

• High School Diploma or equivalent

• 2+ years of experience in customer service

• 18+ months in a contact centre environment

• Advanced Microsoft Office capabilities

• Insurance industry knowledge is beneficial

Bring your customer service, technical skills, and commitment to quality to excel in this essential role.
#J-18808-Ljbffr