Elite Case Coordinator at Manulife

Location: Southwestern Ontario

Drive success as an Elite Case Coordinator with Manulife’s Individual Insurance team. In this hybrid role, provide proactive support to clients and advisors, ensuring timely processing of life insurance applications.

Join a leading insurance provider and foster close relationships with Corporate and National accounts, as well as Independent Advisors.

Your role is vital in keeping clients informed and addressing their needs effectively. Utilize your strong communication skills and customer service experience to excel in this position.

Key Responsibilities:

• Establish relationships with assigned branches as a contact point

• Proactively follow up on all pending cases for service standards

• Anticipate customer needs and provide timely updates

• Own and manage assigned files to expedite processing

Requirements:

• Excellent oral and written communication skills

• Proven customer service experience

• Strong interpersonal abilities and team collaboration

• Adaptability to ongoing change management

• Preferably knowledge of life insurance terminology

Be the driving force behind elite customer service at Manulife!
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