Bayshore Home Care Client Coordinator

Location: Southwestern Ontario

Join Bayshore Home Care Solutions as a Client Service Coordinator in Kitchener. This role emphasizes effective communication and efficient scheduling to enhance patient care.

As a Client Service Coordinator, you'll coordinate patient service plans while maintaining strong relationships with patients and field staff. The ideal candidate has a minimum of two years’ experience in customer service, preferably within healthcare.

Your role will involve assessing service needs and ensuring optimal caregiver assignments.

Key Responsibilities:

• Engage professionally with patients and funding organizations

• Quickly process funder referrals via EMR (Procura)

• Collaborate to assess service needs with field staff

• Schedule caregivers according to client and staff availability

• Keep detailed and accurate patient records

Requirements:

• Completion of Secondary School Diploma

• Minimum of 2 years in a healthcare-related customer service role

• Proficiency in English with excellent communication skills

• Strong computer skills, including EMR and scheduling software

• Ability to problem-solve with diplomacy

Utilize your organizational and communication skills to provide exceptional service and impact client outcomes at Bayshore Home Care Solutions.
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