Customer Service Representative (Student role

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States.

Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our core values can be summarized by the acronym RISE:
Respect for our Investors, our Residents, Co-workers, Partners and Communities;
Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right;
Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

For certain roles, we offer numerous employee perks, including:

• Competitive Total Rewards Packages
• Comprehensive Benefits Plan including Medical, Dental, and Vision Care
• Flexible Work Week Schedules
• Vacation Policy based on Length of Service
• Summer and Holiday Hours Programs
• Centurion Learning Academy
• Opportunities for Growth
• Education Reimbursement Policy
• Mentoring Program
• Employee Referral Program
• Ergonomic Workstations Equipped with Standing Desks
• Discounted Gym Membership
• Company-wide Internal Communication Platforms
• Employee Volunteer Opportunities
• Quarterly Townhall Meetings and Social Gatherings
• Employee Innovation Program
• Corporate Discount Card.

Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. The MARQ managed student housing community.

The Customer Service Representative is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc. The MARQ.

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries.

Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and elevate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability.

Assist with organizing, marketing and hosting of student events, including Open…